Consultant, Technical Account Manager
A trusted technical advisor dedicated to consulting and architecting client success, ensuring infrastructure stability, and bridging the gap between complex technology and business outcomes.
My Story
My journey with technology started with a simple goal: to understand how things work. It began with repairing Dell PCs and grew into a passion for architecting large-scale solutions. I've deployed Dell systems in the mountains for critical government missions and designed the high-speed networks that power today's AI. For me, this isn't just a job; it's the continuation of a lifelong mission to use technology to solve hard problems.
Career Journey
Project Manager, U.S. Government Contractor
2010 - 2014
Led end-to-end contractual deployments of Dell rugged laptops, servers, and satellites in challenging field environments. Managed SOWs for secure telecom and HPC solutions.
Manager, Technical Solutions & Account Management
2015 - 2025 | AT&T
Acted as lead technical authority, architecting enterprise networking (SD-WAN, 5G) and cloud solutions for Fortune 500 clients and FirstNet initiatives.
Lead Strategic Consultant
2021 - Present | Worksiox.com
Founder and technical lead, architecting API-driven automation for Dell server environments and leading full-stack solution deployments.
Technical Account Manager - National
2025 - Present | Cogent Communications
Primary technical advisor for Global 2000 clients, ensuring stability of internet-facing infrastructure and consulting on network and datacenter solutions for edge computes, hybrid cloud and AI workloads.
Selected Case Study
Financial Services — Network Latency Remediation
A global financial client experienced sustained latency that degraded trading and analytics workflows. I led the strategy end-to-end, orchestrating discovery across network, compute, and app teams to isolate root causes.
Problem
Legacy, inefficient paths and saturated ports added avoidable hops and queuing delay.
Approach
Mapped flows, baselined latency, and produced a clean reference architecture; drove director-level alignment and a governed change plan.
Role
Strategy lead & technical owner — facilitated teams, authored design, and oversaw cutover.
Read more (architecture deltas & partnerships)
Consolidated routes and removed redundant hops; standardized uplinks; right-sized port channels. Partnered with the client and OEMs, applying core Dell stacks across transport through application layers to streamline data paths.
Delivered an executive-ready deck quantifying latency impact and ROI, aligning stakeholders on the remediation plan.
Outcome
- 15% end-to-end latency reduction
- $200,000 annual savings
- Director-level buy-in and cross-team adoption
Operational KPIs I Track
MTTR • Change success rate • Upgrade compliance • CloudIQ coverage • APEX utilization • Incident volume trend
Incident Volume (Illustrative)
Downward trend reflects proactive TAM operations.
Results by Provider
MTTR ↓18% • Incidents ↓35%
MTTR ↓22% • Incidents ↓40%
Stability ↑ • Risk ↓
Latency ↓15% • Cost ↓$200k/yr
Technical Blueprints
HPC & AI Stack
- High-Performance Computing
- Compute (The Brains)
- Dell PowerEdge Servers
- NVIDIA GPUs (H100)
- Network (The Nervous System)
- Storage (The Fast Library)
- Compute (The Brains)
Key Technologies & Partners
Dell
NVIDIA
OpenAI
Worksiox
HPC Readiness Mix (Illustrative)
Balanced emphasis across compute / network / storage.
Hybrid Cloud Stack
- Hybrid & Multicloud
- Public Cloud
- Private Cloud / On-Premise
- Dell PowerEdge & Storage
- Enterprise Virtualization
- Dell APEX (The Bridge)
Key Technologies & Partners
AWS
Azure
Workload Placement (Illustrative)
Example split across On-Prem, APEX, and Public Cloud.
Networking (OSI Model)
- Layer 7: Application (APIs, HTTP)
- Layer 4: Transport (TCP/UDP)
- Layer 3: Network (IP, BGP Routing)
- Layer 2: Data Link (Ethernet, VPLS)
- Layer 1: Physical (Fiber, Copper)
Key Providers & Experience
AT&T
Cogent
U.S. Gov
Worksiox
Operational Focus by Layer (Illustrative)
Focus weight across L1–L7 activities.
My Approach as a TAM
I believe a great TAM wears three hats: The Architect, The Co-Pilot, and The Guardian.
The Architect
I design future-proof solutions for complex workloads like AI and HPC, ensuring clients are building for what's next, not just what's now.
The Co-Pilot
I work hand-in-hand with sales and account teams, providing the deep technical credibility for SOWs and the strategic vision needed to win complex deals—and then keep them healthy.
The Guardian
I own the stability of my clients' live environments. I proactively hunt for problems before they start and am the trusted point of contact when they need help.
Business & Sales Acumen
While my focus is technical, I have a strong foundation in business and full-cycle sales experience, which helps me align technical solutions with financial outcomes.
- Proven ability to architect and support multi-million dollar deals for enterprise and government clients.
- Skilled in creating high-impact one-pagers and technical briefs that translate complex solutions into clear business value for C-level executives.